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Shipping Policies

To shop online, choose a department to browse in or search by keyword for products. Then add individual items to your shopping cart. You can view your cart or check out anytime you like. You can even save your cart as a wish list for future shopping! 

The first time you make a purchase you will Create an Account. Once you have created your account, you will just need to remember your login id and password to access your account for future purchases. If you forget your account password, you can have it e-mailed to you from the account log-in page. When you visit the store to make future purchases, go to the Manage Account page and log in to use your saved shipping and billing information in the check out.


Accepted Forms of Payment

Visa, MasterCard and Discover and Paypal. 


If you have any questions please e-mail us at customerservice@quiltingbythebay.com or call us at 850-215-7282. 


Shipping & Handling

All packages are shipped via US Postal Service mail.  We will ship your items within 1 business day whenever possible. If an item is out of stock we will ship it as soon as possible. Please note - we are not responsible for the receipt of shipped packages.  Most of our items are shipped with tracking and insurance to cover items damaged in transit but if a package status shows as "Delivered" the post office will not allow us to file an insurance claim.  If you are ever in question of any of our shipping rates, please do not hesitate to contact us at customerservice@quiltingbythebay.com


Domestic Shipping & Handling Fees     

 
Purchases up to $10.00$5.00
$10.01 to $99.99$7.50
Over $100FREE


International and Canadian Customers

All Canadian and International packages are shipped via USPS. Quilting by the Bay will ship via the most cost effective means. You will be charged actual shipping plus insurance for your parcel. If you pay for your order via Paypal we will send you a money request via Paypal for the cost of shipping.  If you pay for your order by credit card we will email you the amount of the shipping charge and get approval to make a one time charge for that amount.

Note: We are not responsible for the receipt of international shipping. If the package is not received we will assist in the tracking request but we will not be responsible for the receipt of the package.  Any customs, duties or taxes are the responsibility of the customer.  If you have any questions concerning shipping fees please send us an email at customerservice@quiltingbythebay.com.



To update your billing information - please call Quilting by the Bay at 850-215-7282 Tuesday - Saturday 10 a.m. - 4 p.m. Central.


Returns   

Any returns must be made within 30 days of the date of purchase. Returns must have prior approval by phone or email.  All returns should be in the original condition and packaging and have no odor to them. **Cut yardage and copyrighted materials (books and patterns) cannot be returned. Sale and clearance items are final sales - no returns.  Customer pays for return shipping. Your credit card will be credited for the returned item only and may be subject to a 15% restocking fee and shipping charges. In the unlikely event of packing errors or damaged merchandise, please call Quilting by the Bay immediately and we will work out the details on a case by case basis. 


Sales Tax 

Orders placed from within the state of Florida will have sales tax added.


Privacy Policy

Quilting by the Bay will keep all customer information confidential and we will not share or sell any information with outside parties under any circumstances. Click here to read full 'Privacy Policy'.