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If you have any questions,  please call us at 850-215-7282, Tuesday - Saturday, 10 a.m. - 1 p.m., Central or email us at customerservice@quiltingbythebay.com.

Shipping & Handling

All packages are shipped via USPS.  We will ship your items within 1 business day whenever possible.  If an item is out of stock we will ship it as soon as possible.  Please note - we are not responsible for the receipt of shipped packages.  Most of our items are shipped with tracking and insurance to cover items damaged in transit but if a package status shows as "Delivered" the USPS wil not allow us to file an insurance claim.  If you are ever in question of any of our shipping rates, please do not hesitate to contact us at customerservice@quiltingbythebay.com.

Domestic Shipping & Handling Fees

Purchases up to $10.00$5.00
$10.01 to $99.99$7.50
Over $100FREE

International & Canadian Customers

All Canadian and International packages are shipped via USPS and will ship via the most cost effective USPS service.  You will be charged actual shipping plus insurance for your parcel.  Once you place your order we will send you a Paypal invoice for the cost of shipping.  Once you pay your shipping invoice we will ship your package. 


Note: We are not responsible for the receipt of international shipping.  If the package is not received we will assist in the tracking request.  Any customs, duties or taxes are the responsibility of the customer.  If you have any questions concerning shipping fees please send us an email at customerservice@quiltingbythebay.com.  If you request estimated shipping costs please provide your complete mailing address with your proposed order.

Returns

Returns must have prior approval by phone or email.  **Cut yardage and copyrighted materials (books and patterns) cannot be returned. Any approved returns must be made within 30 days of the date of purchase. All returns should be in the original condition and packaging and have no odor to them.   Sale and clearance items are final sales - no returns.  Customer pays for return shipping.  Your credit card or Paypal account will be credited for the returned item(s) only and may be subject to a 15% restocking fee and shipping charges.  If a product in your order in incorrect, damaged or missing, please contact customer service within 30 days of receipt of the order so we can work with you to make it right.  Unfortunately we will not be able to replace, reship or refund if we are not notified within those first 30 days. 

Privacy Policy

Quilting by the Bay will keep all customer information confidential and we will not share or sell any information with outside parties under any circumstances.  Click here to read full 'Privacy Policy'.