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Online Store Policies

To shop online, choose a department to browse in or search by keyword for products. Then add individual items to your shopping cart. You can view your cart or check out anytime you like. You can even save your cart as a wish list for future shopping! 

The first time you make a purchase you will Create an Account. Once you have created your account, you will just need to remember your login id and password to access your account for future purchases. If you forget your account password, you can have it e-mailed to you from the account log-in page. When you visit the store to make future purchases, go to the Manage Account page and log in to use your saved shipping and billing information in the check out.


Accepted Forms of Payment

Visa, MasterCard and Discover.  Paypal is accepted for all products except for block of the month programs and kit deposits.  We must have a credit card on file for any block of the month program or kit deposit.


Mail to:

Quilting by the Bay

2303 Winona Dr

Panama City, FL 32405


If you have any questions please e-mail us at customerservice@quiltingbythebay.com.

Please call us at 850-215-7282 or toll free at 1-866-632-QBTB(7282)

 

Shipping & Handling

Most packages are shipped via US Postal Service mail unless requested otherwise.  We will ship your items within 1 business day whenever possible. If an item is out of stock you will be notified and we will ship it as soon as possible. Please note - we are not responsible for the receipt of shipped packages.  Most of our items are shipped with tracking and insurance to cover items damaged in transit but if a package status shows as "Delivered" the post office will not allow us to file an insurance claim.  If you are ever in question of any of our shipping rates, please do not hesitate to contact us at customerservice@quiltingbythebay.com


Domestic Shipping & Handling Fees     

 
Purchases up to $10.00$4.00
$10.01 to $99.99$6.50
Over $100FREE

International and Canadian Customers: All Canadian and International packages are shipped via USPS. Quilting by the Bay will ship via the most cost effective means. You will be charged actual shipping plus insurance for your parcel. Note: We are not responsible for the receipt of international shipping. If the package is not received we will assist in the tracking request but we will not be responsible for the receipt of the package.  Any customs, duties or taxes are the responsibility of the customer.  If you have any questions concerning shipping fees please send us an email at customerservice@quiltingbythebay.com.



Store Policies

Our policy and promise to you is that we want you to be satisfied with your purchase. If you receive a product from us that is not what you thought you were getting, simply return it for a full refund minus shipping fees. You must notify Quilting by the Bay of any discrepancies in your order within 30 days. Any returns must be made within 30 days of the date of purchase. Item must be in saleable condition. All returns should be in the original condition and packaging and have no smoke odor to them. Cut yardage and copyrighted materials (books and patterns) cannot be returned. We want you to know that you can depend on us to meet your needs. If there is ever anything we can do to make your shopping experience more enjoyable, please let us know!



Block of the Month 

When you register for any of our Block of the Month programs, it is understood that you are registering for the entire program. We will abide by this policy and prepare a kit for you each month with the understanding that you will remain in the program for the duration. If you must cancel out of any block of the month program there may be a cancellation fee! We require a credit card number on file and will charge your card each month for the monthly cost of your program plus shipping and handling. Programs vary, please read each program for length of program and associated shipping and handling costs. Block of the Month registration fees are non-refundable.


Shipping Rates for Block of the Month Programs - Block of the month shipping rates are listed in the item description. All block of the month kits sent within the United States are sent via USPS (shipping rates are subject to change based on postal rate increases).  Current rate is $6.50 per month.  Express or specialty programs may have a higher shipping rate.  See BOM description for details.

Block of the month kits delivered to Canadian and International addresses will be charged first class shipping and handling each month in addition to the cost of the program.

If you are a local customer you may pick your blocks up at the store to save shipping costs.  Please let us know in the comments section during checkout. Monthly blocks will be available on the date specified for each program.



To update your billing information

When you visit the store, go to the Manage Account page and log in to see your saved shipping and billing information.



Fabric

Fabrics are sold by the yard, our minimum cut is 1/2 yard (.5) unless otherwise indicated.  

Sale fabrics are minimum 1 yard cuts.



Returns   

Any returns must be made within 30 days of the date of purchase. Returns must have prior approval by phone or email.  All returns should be in the original condition and packaging and have no odor to them. **Cut yardage and copyrighted materials (books and patterns) cannot be returned. Customer pays for return shipping. Your credit card will be credited for the returned item only and may be subject to a 10% restocking fee and shipping charges. In the unlikely event of packing errors or damaged merchandise, please call Quilting by the Bay immediately and we will work out the details on a case by case basis. 



Cancellations

Please click here to review our Class Policies.



Sales Tax 

Orders placed from within the state of Florida will have sales tax added.



Wish List

Maybe you'd like to send a "hint" regarding a special occasion to a special someone. Or maybe you'd just like to keep a list of your favorite things for future shopping! Our wish list is easy to use! Just select the items you want into your shopping cart, then select Save Cart "Wish List" and enter your e-mail address and the e-mail address of the person you want to send your "hint" to along with a message. The contents of your cart will be saved with an ID number that will then be e-mailed to both of you. You (or your friend) will be able to retrieve the contents of the wish list by returning to the site and clicking on "check out." Just insert the wish list ID from your e-mail and the contents of the cart will reappear like magic.


 

Privacy Policy

Quilting by the Bay will keep all customer information confidential and we will not share or sell any information with outside parties under any circumstances. Click here to read full 'Privacy Policy'.